Daniel Schoonover

Hi, I'm Daniel Schoonover, professional corporate trainer and coach from HSF Affiliates LLC..

Daniel Schoonover's Bio:

Daniel Schoonover's Experience:

• Trainer at Time Warner Cable

  February 1998 - February 2013

  o Facilitated 6 one month new hire training classes annually as part of a 16 week new hire training program which increased knowledge retention, improved productivity, and decreased repeat service calls for newly hired technicians once released to the field. o Provided feedback on the success and shortcomings of over 60 new employees to their management annually. o Conducted over 30 defensive driving training classes annually, resulting in lower insurance costs and decrease in at fault traffic accidents. o Trained over 20 sessions of an 8 hour customer service course to existing employees that realized an increased average customer satisfaction and reduced rework rate. o Conducted 12 training sessions for a specialized group of technicians for the initial launch of a "white glove" service (Signature Home) that increased customer pay rates and customer loyalty. o Facilitated over 70 training sessions annually with a client satisfaction rating of over 90%. o Analyzed the job process in the dispatch department and partnered with relevant supervisors and management to develop training to support individuals' unique needs and requirements in new hire training. o Created job aids for new hardware and software by analyzing the process and their use and incorporating the information into company approved templates sent out to 900+ technicians. o Spearheaded the initial launch training of a new security product (Intelligent Home), by training over 60 technicians within the first year. o Assisted in the design of GO 95/128 Compliance materials concerning technician and customer safety in the field. o Developed a technical progression exam that was implemented to test skills learned and determine if the technician would receive a promotion. IT Support Specialist, Tier III, 2003-2007 Broadband Data Services 2, Lead Role, 2001-2003 Road Runner Support Specialist III, 2000-2001 Road Runner Support Specialist I, 1999-2000 Dispatcher, 1998-1999

• Partner at PRC Networks

  January 2001 - January 2009

  Handled community management, promotion, and social media.

• Senior Technical Training Specialist at HSF Affiliates, LLC

  July 2013

  Preparing, scheduling, conducting, and evaluating technical training programs on tools, software, and hardware to internal and external clients. Presenting information using various instructional techniques and formats. Participate on team projects identifying client training needs and training delivery methods. Working with subject matter experts and external vendors on development and validation of training content. Tracking participant performance and providing feedback to management via reports. Delivering on-site and virtual training on online technologies and best practices for lead generation, transaction management, social media, and management programs, processes, systems, and components, back office tools, and consumer centric public and private websites.

• Owner at Powered By Dan.Net/works

  2000

  System and Network Consulting, primarily with the Boys and Girls Club of Stanton. o Assess and recommend networking and desktop solutions to the executive staff o Install and troubleshoot desktop and network of over 20 computers o Instruct employees and members on use of computers and networking needs o Install, maintain, and moderate website for various businesses o Assist users with website issues and implementation of PHP website o Maintain various MySQL databases o Assess needs of clients and selection of appropriate scripts for web development o PHP, MySQL, FTP, HTML, and basic graphics editing

Daniel Schoonover's Education:

• Cypress College

  1994 – 2015
  Associate of Arts (AA)
  Concentration: Social and Behavioral Sciences

• Fullerton College

  2002 – 2003

Daniel Schoonover's Interests & Activities: